Terms of service

Terms of Service and Sale

Last Updated: July 2026

Please read these Terms of Service and Sale ("Terms") carefully before placing an order on our website. By placing an order or using this website, you agree to be bound by these Terms.

1. Custom Products & No-Cancellation Policy

1.1 Personalized Goods Exemption (EU/UK Law)

In accordance with Article 16(c) of the EU Consumer Rights Directive and applicable UK consumer laws, the statutory 14-day right of withdrawal (cooling-off period) does not apply to goods made to the consumer’s specifications or clearly personalized.

Because our products are custom-made to order, all sales are final. No refunds, returns, or exchanges are permitted for buyer’s remorse, incorrect sizing choice, or customer input errors.

1.2 Customer Responsibility for Specifications

You are solely responsible for ensuring that all custom text (including names and numbers) is spelled correctly and that you have selected the correct size. A comprehensive size chart is provided as the final image in each product listing (swipe left to view). We cannot offer refunds or replacements if you order the incorrect size or misspell custom text.

1.3 Order Cancellation Requests

If you wish to cancel an order, you must contact us immediately with your order number. We will make reasonable efforts to cancel the order if production has not yet begun. However, if more than 24 hours have passed since your order was placed, the order cannot be canceled or modified.

2. Shipping & Delivery Policy

2.1 Estimated Shipping Times

Custom products typically take between 10 to 28 days from the date of order placement to arrive at your delivery address, though most orders arrive within 14 days. These timelines are estimates only and are not strict legal guarantees. Shipping times vary based on shipping destination, order timing (weekends, holidays, time of day), and total order volume.

2.2 Order Tracking

Shortly after placing an order, you will receive an order confirmation email containing a tracking link. This link displays your real-time estimated time of arrival (ETA).

2.3 Incorrect or Misspelled Delivery Addresses

Modifications Before Shipping: If you realize you misspelled or entered an incorrect address, you must contact us within 3 days of placing the order with the corrected address and your order number. We will attempt to update it prior to dispatch.
After Dispatch (Reshipment Fees): If the order has already shipped to an incorrect address provided by you, you must wait for the carrier to return the package to us. We will cover the initial return carrier cost; however, you will be strictly liable to pay the reshipment cost before we mail the package to your corrected address.

2.4 Unclaimed Packages & Collection Deadlines

If you fail to collect your package from your postbox, postal locker, or local pickup point within the carrier's designated timeframe, the package will be returned to us.

We can reship the package to you once we receive it, subject to you paying the reshipment cost.
The 28-Day Abandonment Rule: If you do not contact us within 28 days from the date we receive your returned package, the items will be deemed legally abandoned. We will not send the item back to you, and you will forfeit all rights to a refund, exchange, or store coupon code.

2.5 Lost Packages

If your package is lost in transit by the carrier, you must contact us within 28 days after the earliest estimated delivery date. If our investigation determines the loss was our fault or the carrier's fault, we will offer a replacement, a refund, or a store coupon code. This does not apply if the package is lost or misdelivered due to an incorrect address provided by you.

3. Defects, Damages, and Quality Issues

3.1 Our Quality Guarantee

While custom sales are final, we fully protect your rights regarding defective merchandise under EU/UK statutory warranty laws. If your product arrives with a noticeable printing defect, structural product defect, or is visibly damaged upon arrival, we will remedy the issue.

3.2 Claims Process

To file a defect claim, you must contact us within 20 days of receiving your order. Your claim must include:

Your order number.
A detailed written description of the quality issue.
Clear photographic evidence showing the noticeable defect or damage.

3.3 Remedies & Resolutions

Upon verification of a valid defect claim, we will choose to either replace the product or issue a full refund. If we are unable to replace the item or process a refund due to inventory or technical constraints, you will be compensated with a store coupon code equal to the full value of the product affected by the error.

4. Limitation of Liability (EU Compliant)

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any statutory consumer rights that cannot be legally waived under applicable EU or UK law.

Subject to the paragraph above, we shall not be liable to you for any indirect, incidental, or consequential losses, or any loss of data, profits, or revenue arising out of or in connection with your purchase of custom products from this website. Our maximum total liability to you for any order shall be strictly limited to the total price paid by you for that specific order.

5. Governing Law and Dispute Resolution

5.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Sweden.

5.2 EU Online Dispute Resolution (ODR)

If you are a consumer residing within the European Union, you have the right to submit complaints regarding purchases made on our platform to the European Commission’s Online Dispute Resolution platform, which can be accessed at: https://ec.europa.eu/consumers/odr.